Website Privacy Policy and Cookie Policy

Effective date: May 21, 2022
Last reviewed: May 21, 2022

Introduction

This Website Privacy Policy describes Excelerate, LLC’s  (“Company,” “Excelerate” or ”We”) privacy practices and the types of information we may collect from you or that you may provide when you visit the website www.exceleratellc.com (our “Website”), including our practices for collecting, using, maintaining, protecting, and disclosing that information (collectively, our “Services”).

Excelerate, LLC is a corporation registered in Maryland, USA and is the “data controller” of your personal data for purposes of the EU General Data Protection Regulation and as it was saved into UK law by virtue of section 3 of the UK’s European Union (Withdrawal) Act 2018 and the UK Data Protection Act 2018 (collectively hereinafter referred to as the “GDPR”). Excelerate is a ‘data controller’ subject to the GDPR only insofar as we are offering goods or services to individuals in the EU or UK or where our Services may be used to monitor individuals’ behavior as far as it takes place in the EU or UK.

This policy applies to information we collect on this Website or through your interactions with this Website, including email, webform, or other electronic messages directed to the Company.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website.  By accessing or using our Website, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of our Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

For our privacy policy related to our collection of information through surveys or other services we provide, please visit: www.exceleratellc.com/privacy-statement 

Children Under the Age of 18

Our Website and services are not intended for children under 18 years of age. No one under age 18 may provide any personal information through our Website or our services. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information through our Website or services. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at contact@exceleratellc.com.

Information We Collect About You and How We Collect It

We may collect several types of information that may identify, relate to, describe, reference or that is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, including:

• Identifiers.  Information by which you may be personally identified, such your name and email if you provide it through our Contact Us webform;

• Internet or other similar network activity. For example, browsing history, search history, or information on your interactions with a website, application, or advertisement.

We collect this information:

• Directly from you when you provide it to us through our Contact Us webform.

• Automatically as you navigate through the Website or our Services. Information collected automatically may include usage details, IP addresses, and information collected through cookies and other tracking technologies.

Information You Provide to Us 

The information we collect on or through our Website may include:

• Information that you provide by filling out our Webform.

• Records and copies of your correspondence (including email addresses), if you contact us.

Information We Collect Through Automatic Data Collection Technologies 

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

• Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.

• Information about your computer and internet connection, including your IP address, operating system, and browser type.

The information we collect automatically is only statistical data and does not include personal information, we may maintain it or associate it with personal information we collect in other ways. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

• Estimate our audience size and usage patterns.

• Store information about your preferences, allowing us to customize our Website according to your individual interests.

• Speed up your searches.

• Recognize you when you return to our Website.

The technologies we use for this automatic data collection may include:

• Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.

• Web Beacons. Pages of our Website may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or [opened an email] and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

We do not collect personal information automatically, but we may tie this information to personal information about you that you provide to us.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

• For our necessary legitimate business interests. For example:

  • To respond to your inquiries;

  • To monitor and analyze any trends and usage of our Website;

  • To communicate with you about the Website or our services;

  • Provision of administration and IT services, network security, and to prevent fraud;

  • To grow our business and to inform our marketing strategy; and

  • To keep our Website and services updated and relevant.

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide as described in this privacy policy:

• To our clients and business partners whose products and services are being surveyed.

• To our subsidiaries and affiliates.

• To contractors, service providers, and other third parties we use to support our business  and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Excelerate’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Excelerate is among the assets transferred.

• To fulfill the purpose for which you provide it, including to respond to your inquires.

• For any other purpose disclosed when you provide the information.

• With your consent.

We may also disclose your personal information:

• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.

• To enforce or apply our terms of use and other agreements.

• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Excelerate, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection.

Choices About How We Use and Disclose Your Informationd

We strive to provide you with choices regarding the personal information you provide to us. We have implemented mechanisms to provide you with the following control over your information:

• Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.

Accessing and Correcting Your Information

You may send us an email at contact@exceleratellc.com to request access to, correct or delete any personal information that you have provided to us. We may forward your request to our business partners or clients to assist in facilitating your request.  We also may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

If you are a resident of the United Kingdom (UK) or the European Economic Area (EEA), you may have rights in relation to the processing of your personal data.  Please note that these rights are not absolute, and we may be entitled to refuse requests where exceptions apply. 

• to obtain access to, and copies of, the personal data that we hold about you;

• to require us to correct the personal data we hold about you if it is incorrect;

• to require us to erase your personal data in certain circumstances;

• to require us to restrict our data processing activities in certain circumstances;

• to object, on grounds relating to your particular situation, to any of our particular processing activities where you feel this has a disproportionate impact on you;

• to receive from us the personal data we hold about you which you have provided to us, in a reasonable format specified by you, including for the purpose of you transmitting that personal data to another data controller; and

• where our processing is based on your consent, you may withdraw that consent, without affecting the lawfulness of our processing based on consent before its withdrawal.

Note: If you have given your consent and you wish to withdraw it, please contact us using the contact details set out below. Please note that where our processing of your personal data relies on your consent and where you then withdraw that consent, we may not be able to provide all or some aspects of our services to you and/or it may affect the provision of those services.

If you are not satisfied with how we are processing your personal data, you can make a complaint to a data protection supervisory authority.

Transferring Users’ Information Outside of Europe

This section is for visitors located in Europe.

In the course of interacting with you, we will transfer your personal data outside of the UK and the European Economic Area (“EEA”), principally to our offices and servers in the United States; this means that your personal data will not have the automatic protection of European data protection laws (including the GDPR) which apply in the UK and the EEA.  In these circumstances, in order to ensure that your personal data continues to have adequate protection when it is transferred out of the EEA, your personal data will only be transferred on one of the following bases:

• where the transfer is subject to one or more of the “appropriate safeguards” for international transfers prescribed by applicable law (for example, standard data protection clauses adopted by the appropriate body);

• a European Commission decision provides that the country or territory to which the transfer is made ensures an adequate level of protection; or

• there exists another situation where the transfer is permitted under applicable law (for example, where we have your explicit consent).

You can obtain more details of the protection given to your personal data when it is transferred outside the UK or EEA by contacting us using the details set out below.

How Long Information is Kept

We will retain your personal information for as long as we are interacting with you, and for as long as permitted or required for legal and regulatory purposes after the last such interaction between you and us.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page.  The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at: contact@exceleratellc.com.

Cookies

The Site uses cookies. A “cookie” is a small text file which is sent by our Website’s server and stored on your computer or other device when you access the Website. These cookies are used for the purpose of improving your experience of the Website by remembering your preferences, the places you have visited, and other information that you have provided to us. When you use the Website, you will be asked to confirm whether you agree to the Website using cookies and, if you accept, we will store cookies on your device. You can if you wish change the cookies settings on your device to refuse cookies. However, if you do this, or if you reject our request to use cookies when you visit our Website, you may be unable to access certain parts of the Website and/or you may not be able to benefit from the full functionality of the Website.

We use the following cookies for the following purposes:

• Essential Cookies: these are essential in order to enable you to move around the Site and use its features, for example to remember which page of the Site you have previously visited during the same session, so that you can quickly move backwards and forwards between those pages.

• Performance and Analytics Cookies, including Google Analytics: these keep track of the pages of the Site that you visit and the content you access, so that we can determine which content is most popular and improve the performance of the Site. These cookies record only anonymous statistical data and do not collect any personal information that could identify an individual User.

• Functionality Cookies: these remember the choices you make, such as language options or the region you are in. These cookies help to make your visit to the Site more personal and are deleted automatically when you close your browser or when your browsing session expires.

To find out more about cookies, including how to see what cookies have been set on your device and how to manage and delete them, please visit www.allaboutcookies.org.

Please see the table below for additional details on the cookies we use.

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