Creating A Consistent Retail Experience Through Systems And Process Enablement

Excelerate kicked off the project with a current state assessment in which they shadowed the customization process, interviewed key stakeholders, and prioritized problem areas. The team created a finding reports from the analysis which included a market assessment and future-state architected experience. The number of inefficiencies identified in the analysis process outweighed the resources allocated to address them, so Excelerate developed a prioritization model. Using the model, the implementation process was narrowed to key areas that would create the largest impact, those being scheduling and fitting. 

As Excelerate began the implementation phase of the project, they were faced with resistance from the internal team to implementing the changes. There had been leadership changes within the team that lead to uncertainty about the overall direction of the division, who would be responsible for implementation and how the group would intersect with other parts of the organization. The Excelerate Team worked through these changes with the core team, helping them realign on priorities and guiding them through the decision-making process. Together, the group decided what pieces of the implementation could be done under the current situation and what would need to wait for the installation of new leadership.